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Company | LiveLOOK, Inc. | ||
|---|---|---|---|---|
| http://www.livelook.com | ||||
| Founded: | 2007 | |||
| City: | Newark, New Jersey | |||
| Country: | United States | |||
| CEO: | Igor Khalatian | |||
| Founders: | Igor Khalatian | |||
| Category: | Communications | Funding: | Angel | |
| Tags: | co browsing, live help, screen sharing | Employees: | 6-15 | |
What does LiveLOOK, Inc. do?
LiveLOOK enables customers to show their screens to contact center reps in less than 10 seconds, without triggering any security warnings or downloading executable software. Also, it is very low overhead requiring no page tagging or content servers to display any type content.
How are they different?
LiveLOOK can limit a customer service rep’s view to only their own company’s website and can prevent them from seeing sensitive data fields such as credit card information. This helps companies improve customer service and meet privacy compliance regulations.
Why could LiveLOOK, Inc. be BIG?
Adding collaboration to spontaneous and planned customer touch points can increase sales substantially. Some customers are seeing 25-40% increases in sales conversion rates.
If customers help one another, a company’s support costs can be dramatically reduced.
How they plan to make money:
Subscriptions services.
Our thoughts:
No thoughts at the moment. Very interesting!
Please visit their website to learn more: http://www.livelook.com
